CAN I RUSH MY ORDER IF I NEED IT SOONER THAN THE STATED PRODUCTION TIME?
If you know that you need your piece by a specific date, please contact me before or as soon as you place your order. Kindly be sure to mention your date requirement in your order comments. Every piece in my shop is made to order so certain rush requests are impossible to fulfill. Any jewelry requested sooner than the scheduled production time will be subject to a rush order fee.
WILL THE PACKAGE BE INSURED IN THE MAIL?
Package insurance and tracking is available through Route at checkout on all items under $5000. All pieces over $5000 are automatically shipped fully insured within the US. Packages over $1500 require an adult signature release. All international shipments are insured where possible. Please note, certain countries do not allow high value jewelry shipments and I am unable to insure packages sent to these countries. If you have any doubts, please review local laws before purchase.
WHAT KIND OF PACKAGING IS USED?
All boxes are shipped in a discreet brown box with no identifying labels.
DO YOU SHIP INTERNATIONALLY?
Yes, I ship my jewelry all over the world. Certain countries have import laws restricting the value of fine jewelry packages coming into the country. You are responsible for being aware of any laws and restrictions governing your country. I cannot offer refunds on packages seized by customs. All import taxes and VAT fees are the sole responsibility of the client. I do not accept any returned packages due to unpaid fees.
WHAT ARE MY SHIPPING OPTIONS?
Unless otherwise specified, all packages are shipped UPS Ground or USPS First Class International (items under $1000). UPS 2nd Day and Overnight shipping is available as an upgrade option at checkout. Express shipping upgrades apply to shipping speed only. View Production Time here. All shipping methods require an adult signature for release over $1500 in value. Items over $10,000 are shipped UPS Next Day Air only.
WHAT IS YOUR RETURN POLICY?
Because each item is my shop is specially made to order for the purchaser, I can't accept returns or exchanges. Please make sure you ask as many questions as needed prior to purchasing so that you feel comfortable with your decision.
I start working on orders as soon as they come in to ensure timely delivery. If you need to cancel your order, please contact me within 4 hours to do so. Custom orders cannot be canceled. I reserve the right to refuse any unreasonable cancellation requests.
Any alterations or resizing done after your item has been purchased will incur additional fees that are the responsibility of the buyer.