Can I rush my order if I need it sooner than the said production time?
If you know that you need your piece by a specific date, please contact me before or as soon as you place your order. Every piece in my shop is made to order so certain rush requests are impossible to fulfill. Rush fees apply for any guaranteed delivery under 3 weeks, when possible.
Do you ship jewelry fully insured?
Absolutely! All jewelry is shipped fully insured.
Do you ship internationally?
Yes, I ship my jewelry all over the world. Certain countries have import laws restricting the value of fine jewelry packages coming into the country. You are responsible for being aware of any laws and restrictions governing your country. All import taxes and VAT fees are the sole responsibility of the client. I do not accept any returned packages due to unpaid fees.
What are my shipping options?
All packages are shipped USPS First Class Mail. Priority Mail, Priority Mail Express and UPS shipping is available as an upgrade option at checkout.
What is your return policy?
Because each item is my shop is specially made to order for the purchaser, I can't accept returns or exchanges. Please make sure you ask as many questions as needed prior to purchasing so that you feel comfortable with your decision. I'm always available to answer questions!
I start working on orders as soon as they come in to ensure timely delivery. If you need to cancel your order, please contact me within 24 hours to do so.
All custom orders are final sale. No returns, no exchanges, no cancellations, no exceptions. However, if for any reason you're unhappy with your piece or would like it altered, please contact me to arrange a happy solution. I've never had a custom client unhappy with the final product, but once or twice a tweak has been made to get there.